Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

I don't accept exchanges

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

How fast is shipping?

FedEx Express Shipping
• EUROPE 2 - 3 working days
• US, CANADA 2 - 4 working days
• AUSTRALIA, NEW ZEALAND 3 – 4 working days
Standart shipping
• EUROPE 7 - 14 working days
• US and in other countries 11 -28 working days

Due to the covid-19 outbreak, the shipping of the order might take a longer time than planned.

Your order will be delivered to your Etsy shipping address.
DURING CHECKOUT, PLEASE MAKE SURE YOUR ETSY SHIPPING ADDRESS IS CORRECT AND MAKE AN OPTIONAL NOTE OF YOUR PHONE NUMBER FOR EXPRESS DELIVERY.
We don't take responsibility if you don't receive your order when you have written an incorrect address in your shipping information.

Can I return my order?

Can I return my order?
We accept returns if we have sent you a different color, size or model product.
Any item returned must be in original, unused condition.
We accept returns up to 14 days after receiving the goods. Please contact us to arrange the return details.
The refund is provided within 14 days after we've received your order back.
Please note that we do not refund the shipping dues.
Shipping costs will also not be refunded for uncollected items. We do not take responsibility for damages or losses due to the shipping.

Legal imprint